iRecovery provides our clients with assistance in collecting past due payments from their customers or donors. Each billing cycle, payments are missed due to a variety of reasons, among them: NSF, closed account, incorrect card expiration dates, stopped payments and many more. The iRecovery system automates many of the aspects of collecting these past due payments. In many cases, our system can automatically re-attempt declined payments. Also, email and paper notification may be sent to customers or donors. If desired by our clients, iRecovery may also be used to generate outbound calls via telephone and/or SMS.

Intrannuity also provides our clients with optional iRecovery Plus. This program allows our call center agents to make calls to customers and donors to notify them of missed payments and to work with them to return their subscription to a current state.

iRecovery

• Hybrid A/R management
• Automated attempts for collection of past due payments
• Automated customer/donor notifications

iRecovery Plus

• Full outsourced A/R management
• Automation of the cancellation process
• Includes toll free - call center for billing questions and resolution
• Fully integrated with client operations